Frequently Asked Questions
about FreedomCare and CDS

Most popular questions

Am I eligible for this program?

If you...

Have Medicaid

Live in the Kansas City area? (currently available in Jackson, Johnson, Clay, Cass, Platte Counties)

Need help with day-to-day activities

Able to direct your own care/services

Are 18 years or older

You are likely eligible. Due to government regulations, Medicare is NOT enough.

Who can I hire
as a caregiver?

Child

Relative

Friend

Legal Spouse

Where is FreedomCare available?

FreedomCare is available in the Kansas City area (currently available in Jackson, Johnson, Clay, Cass, Platte Counties)

It is NOT available outside of Missouri.

What is your #1 question today?

Am I eligible?

Questions about Medicaid and Medicare

Medicaid and Medicare

Do you have to be on Medicaid to qualify?

YES. This program is ONLY for Medicaid recipients, without exception. Medicare is not enough.

My grandmother has Medicare. Does she qualify?

Only if she has Medicaid too (Medicare is NOT enough).

What is the difference between Medicaid and Medicare?

Medicaid is a state and federal program that provides health coverage if you have a low income. Medicare is a federal program that provides health coverage if you are 65 and older or have a severe disability, no matter your income.

I have both Medicare and Medicaid — am I eligible?

Yes! As long as you have Medicaid, you are eligible to apply.

What if I have Medicaid spend-down — am I eligible?

If you pay your Medicaid spend-down each month, you can join the program.

What's the difference between an agency caregiver and a CDS caregiver?

An agency caregiver is hired and employed by a home care agency. A CDS caregiver is hired by the patient themselves - and they are generally a family member or friend of the patient.

At FreedomCare, we can help you hire an aide through the CDS program.
If you...
- are not eligible for the CDS program
- don't have a family member/friend who can care for you
- prefer to hire an aide through our home care agency,
we can help you too: call us now at 816.542.0770

Medical Eligibility

What does it take to qualify as a person who needs care?

If you need help with activities of daily living —  like shopping, cleaning, bathing, and grooming — there’s a good chance you’re eligible. A Medicaid nurse and/or a nurse from your plan will visit you at home to determine (a) if you’re eligible and (b) how many weekly hours of care you can get.

Are there any restrictions on the types of illnesses that are approved?

No. If a person has Medicaid and needs care, they can qualify.

My parent is already getting home care some days of the week.
Can I be their caregiver the rest of the time?

In general, FreedomCare and regular home care are mutually exclusive. The patient must choose one program and go with that program for all their care. Also, FreedomCare will not add hours to a member’s plan of care. For example, if your parent is approved for 3 days of care, they can get 3 days of care — through FreedomCare OR home care, not both.

Disability and Special Needs

My father gets disability benefits — can he qualify?

Yes — if he has Medicaid and needs care.

My mother is on SSI — can she qualify?

Yes —  if she has Medicaid and needs care.

My sister has special needs — can she qualify?

Yes, if your sister is physically disabled but can still manage her own care, she may be eligible.

am I eligible?
Call now

How much will I get paid?

Questions about Payment

Caregiver Pay Rate

How much will I get paid?

You’ll get paid $11 per hour.

How many hours will I be able to work?

You can work a maximum of 40 hours per week. The exact number will depend on:
i. Nurse's assessment of the patient.
ii. Patient preference. The patient can choose to hire you for all the approved hours, or just a portion.

Is there a minimum number of hours I have to work?

No. You will get paid as a caregiver for whatever hours you worked.

How often will I get paid?

You’ll get paid every Friday — guaranteed. (As long as you submitted your hours properly, of course!) Our caregivers appreciate that their payments come in like clockwork; no exceptions.

How will I get paid?

You’ll get a weekly salary every Friday by direct deposit, check, or pay card (provided at no cost).

Does FreedomCare pay for overtime?

No, CDS does not allow for overtime.

Can I care for more than one patient at a time?

Yes, but you’ll need to split the hours. For example, if Mom qualifies for 23 hours per week and Dad qualifies for 20 hours per week, you can work in the home for 43 hrs and be paid for 43 hours. The hours will be split between Mom and Dad.

If I care for both my parents at the same time, do I get paid double?

See question above. You can add their hours together and work all the hours, but you will never get paid double per hour.

Can I get paid to take care of my spouse?

No - not if you are legally married to your spouse.

I take care of my relative around the clock; does FreedomCare
pay for 24 hr care?

The exact number of hours you can work depends on insurance approval and patient preference. FreedomCare allows caregivers to work up to 40 hours per week.

Does FreedomCare pay for holidays or sick days?

As you work, you’ll accrue up to 5 paid sick days each year.

Will you reimburse my travel costs?

No, we are unable to reimburse travel expenses on this program.

Hours and Tracking

Are my hours set? Can I be on a flexible schedule?

Hours are flexible, so your loved one can coordinate with you to make a schedule that works for both.

How will you track my hours?

We have a special app for caregivers, so you can clock in and out on your phone. No paperwork, no timesheets — it’s fast and simple.

What if there’s a mistake with my payment?

That’s why our 80+ dedicated staff members are here. Our average phone wait time is 7 seconds, so if you ever have a problem, just pick up the phone — you can expect a helpful, professional resolution immediately.

If I need a day off, who will cover me?

We encourage every patient to sign up at least 2 caregivers. This way, if you cannot care for your loved one on a particular day, your back-up caregiver can step in.

And if you need coverage for a longer period of time, contact us at 816.542.0770. We can utilize a different division outside the CDS program to get your loved one a dedicated home aide.

What if I’m sick and can’t work?

No worries; as you work, you’ll accrue up to 5 paid sick days each year.

Can you provide assistance if I am not available that day to be
with my grandmother?

FreedomCare does not offer outside aides under CDS — but you can avoid this conflict if the patient signs up more than one caregiver.

If you need coverage for a longer period of time, contact us at 816.542.0770. We can utilize a different division outside the CDS program to get your loved one a dedicated home aide.

am I eligible?
Call now

Can I be a caregiver?

Questions for caregivers

Who can be a caregiver?

Who can be a caregiver in this program?

Your son, daughter, grandchild, relative, friend or existing home attendant — anyone except your
• Legal spouse
• Parent (if you are under 21).

My mom needs care. Can I be her caregiver?

Yes, as long as she has Medicaid and lives in the Kansas City area (currently available in Jackson, Johnson, Clay, Cass, Platte Counties).

My son needs care. Can I be his caregiver?

Only if he is over 21 years of age. Parents cannot be caregivers for children under 21.

My husband needs care. Can I be his caregiver?

No — not if you are his legal spouse. Legal spouses cannot serve as caregivers for each
other in this program.

My neighbor needs care. Can I be their caregiver?

Yes, as long as they have Medicaid and live in the Kansas City area (currently available in Jackson, Johnson, Clay, Cass, Platte Counties).

My sister needs care. Can I be her caregiver?

Yes, as long as she has Medicaid and lives in Missouri.

I’m only 18. Can I be a caregiver?

Yes! You can be a caregiver if you are 18 years or older.

I’m not a US citizen. Can I be a caregiver?

Yes, as long as you have valid work authorization.

I live with my mom. Can I be her caregiver?

Yes! Consumers and caregivers can reside in the same home.

I am my mother’s POA (power of attorney) and health proxy.
Can I be her caregiver?

No, if you are your mother's POA, you cannot be her caregiver through CDS.

I want to work with FreedomCare!

I already have a part-time job. Can I still be a caregiver?

Yes, as long as you can put in the hours needed.

I want to work for FreedomCare but I don’t have a family member or
friend who needs care. Can I still work for you?

Yes. We pre-screen caregivers to match with patients who do not have a relative or friend to use as their caregiver.

However, the patient will still need to interview you and make the final decision as to whether you will be their caregiver.

Caregiver Qualifications + Process

Do I need to be certified?

Nope! No certifications; no prior training. You just need to be a capable person who wants to care for someone they love.

What if I have a misdemeanor on my record?

You could still be a caregiver. A misdemeanor does not disqualify you as a caregiver.

Process of getting approved as a caregiver

What steps will I have to take to get approved as a caregiver?

If you are 18 or older and authorized to work in the US, you can get approved! You’ll need to get a TB shot, sign some paperwork, and show your ID. No need to travel to our office — we’ll come to the patient’s house!

am I eligible?
Call now

What are the steps to sign up?

Questions about the Enrollment Process

What is the process of signing up?

What is the process of signing up?

Here are the steps:
1 - CALL. You’ll call us at 816.542.0770. One of our intake representatives will help you get started on obtaining authorization from the patient’s Medicaid insurance.

2 - FORMS. We’ll send you some forms, including a nurse assessment and medical forms, to be completed by the patient’s doctor.

3 - IN-HOUSE VISIT. One of our onboarding field specialists will conduct an in-home orientation with both the patient and the caregiver, ensuring that all parties involved understand the process and responsibility.

4 - WELCOME ABOARD! A member of our welcoming team will welcome the patient into the program, give a username and password for our app, trigger caregiver payroll, set the caregiver schedule, and introduce the care team coordinator. You are all set for loving care to begin!

How long does it take to be approved?

It can take between 2 to 6 weeks, depending on how quickly the State sends approval.

Will I need to come to your office to enroll?

Nope! You’ll email or fax the necessary forms, and we’ll come to you for the orientation.

Where is your office located?

You can visit our MO office (1301 Oak Street Suite 506, Kansas City, MO 64106) by appointment only. But if you don’t live nearby, no worries: you don’t have to come into our office to sign up.

am I eligible?
Call now

Can this program work for me?

Questions for the Patient

Who can I choose to be my caregiver?

Your son, daughter, grandchild, relative, friend or existing home attendant — anyone except your
• Legal spouse
• Parent (if you are under 21).

My daughter lives with me. Can she be my caregiver?

Yes! Consumers and caregivers can reside in the same home.

Will I have to pay for this program?

No! This is a Medicaid-funded program; you will not pay anything.

Can I hire my spouse?

No — not if they are your legal spouse. Legal spouses cannot serve as caregivers for each other in this program.

Would FreedomCare replace the current care services I get?

Yes, the CDS by FreedomCare program is instead of traditional homecare.

How much does it cost to be enrolled?

Nothing! This is a Medicaid-funded program; you will not pay anything.

I get care during the day through Medicaid. Can I pay my daughter
to take care of me at night?

Our program is funded by Medicaid. Medicaid will pay your daughter to care for you during the time allotted to you by your Medicaid insurance company.

Switching programs

Can I switch from another CDS agency?

Yes! Call us now at 816.542.0770 and we’ll show you how.

Is it easy to switch companies? What would the steps be?

Yes, it's simple! You need to ask your current provider for your EIN, and then contact the State and request a provider change to FreedomCare.  The State will process your request.

am I eligible?
Call now

How does this program work?

General Questions about FreedomCare

I don’t live in Missouri; can I still apply for FreedomCare?

No — this program is only available in the Kansas City area (currently available in Jackson, Johnson, Clay, Cass, Platte Counties).

Is FreedomCare available everywhere in Missouri?

FreedomCare is available in the Kansas City area (currently available in Jackson, Johnson, Clay, Cass, Platte Counties).

Who pays for this program? Is it free?

Medicaid pays for this program; it is free for all members.

How does this program work?

If you are Medicaid-eligible, you can hire a family member or friend to take care of you, and FreedomCare will pay your caregiver through the state’s CDS program.

I have a home attendant, can I have my relative get paid to take
care of me as well?

In general, a patient cannot get FreedomCare AND regular home care. He must choose one program and go with that program for all their care. Also, FreedomCare will not add hours to a member’s plan of care. For example, if you are approved for 20 hours per week of care, you can get 20 hours of care — through FreedomCare OR home care, not a combination.

If my mom is getting home care during the day through
Medicaid, can I get paid for the hours I take care of her at night?

We cannot add hours to your mom’s existing allotment; we can only allow you to take over existing hours of home care.

If your mom prefers to get care in the late afternoon/evenings (for example 5-9 pm)
and it works better for you, that’s fine.

Your mom's care plan outlines specific authorized duties to take place during the service hours.  Overnight care would not be approved unless there are specific hours approved for respite care.

am I eligible?
Call now

Current Caregivers

Questions for active FreedomCare Caregivers

How do I install the app on my phone?

Go to play store / app store and search “FreedomCare Plus.” Press install. When installation is complete, press open. Review and grant the app the requested permissions.

Log in with the username and password given during your start-of-care phone call. If you don’t have that information, please contact your care coordinator.

How do I log in to the payment site to review my pay stubs?

Go to ess.adspays.com. Use your username and password to log in. If you don’t have that
information, please contact your care coordinator.

My salary did not appear in my bank account as expected. What do I do?

Please contact your coordinator — they will look into it and help you work things out.

The app is not working for me — is there any other way I can input
my time online?

No. But the app should work for you on any phone or tablet — it doesn’t have to be yours.

am I eligible?
Call now

You may be eligible!
Fill out this form to see if you’re a candidate.

Can't stand forms? Call us now at (816) 542-0770
you can expect a helpful representative in 7 seconds or less.

Nancy Reyes

“Her face lit up”
I was in between jobs, looking for a new one. I thought: ‘What’s going to happen to my mom while I️’m at work all day? When I told her I’d be caring for her every day, her face lit up. It was a thrilling moment for me.

Evette Chico

“Not a stranger”
I like that I have someone I know helping me — not a stranger, who would have to get to know my likes and dislikes. The staff is courteous and friendly, and they always answer my questions.

Armeen Hodge

“It's a win-win”
I’m an entrepreneur. Being there for my mom did not allow me to generate the income I needed, so getting financial assistance while taking care of her is a win-win.

Dorothy Zuniga
Brooklyn, NY

“A blessing”
I have multiple sclerosis. After my second hospitalization, I realized I needed help. To have my best friend be here for me is a blessing. My caseworker, Ashley, is very helpful — I feel comfortable calling anytime. And having someone I trust work for me keeps my mind at ease.